Blogs

I’m one month into my contract at Jigsaw Australia and I'm finding myself reflecting on just how much I've learned in such a short time. One idea that has really struck me comes from Katie Novak's work on Universal Design for Learning (UDL). Asking learners: “What...

I wanted to acknowledge the incredible accessibility support we experienced at QPAC’s Glasshouse Theatre. Their ticketing email offered a visual and sensory guide so you could prepare for the visit (I’ll pop a link to it in the comments). My husband was the first...

We are still focused on fixing individuals rather than the system around them. Not because organisations don’t care. But because we’re focused on adjustments … instead of design. On Global Accessibility Awareness Day, there’s a lot of conversation about doing ‘more’....

It’s Global Accessibility Awareness Day this week. One aspect of it is accessible recruitment. And I've come across a real-world example that powerfully demonstrates what good looks like in practice. Doing a market scan for a client, I interacted with the Coles...

I came across this accessible bathroom at Harvey Norman Balgowlah and it’s a great example of how thoughtful design can make a real difference. From the moment you enter, the intent is clear: safety, independence and respect. What stands out in this space: ✅ Clear,...

When travelling through Brisbane Airport recently, I was struck by something that should be simple to get right - seating at the rideshare pickup area. There are only two seats provided. Both without back rests. For many people, this might be a minor inconvenience....

Over the past few weeks I’ve been reading a growing body of research and new guidance on accessibility in payments and digital identity. What’s striking is how quickly this space has changed. For example, accessibility has shifted from PIN pads and terminals to...

This large hospital has several lift banks and to help people navigate has colour-coded them. But what’s nifty here from an accessible design perspective? The word ‘yellow’ on a yellow background. By one of the lifts. This is excellent accessible design and most...

The UK’s new Accessible Payment Cards Code of Practice is a powerful reminder that inclusion isn’t just digital, it’s physical too. Simple design choices like tactile notches, clearer fonts and stronger colour contrast can make everyday payments more independent for...

I’ve been speaking with highly skilled people currently looking for work and a consistent concern is the use of AI in recruitment. Not just what it does, but how it’s used. This recent field experiment paper of 3,000+ real applicants makes the issue more nuanced than...